Student Tech Support for Proctorio
Please read before contacting anyone for support related to Brightspace testing and Remote Proctor from Software Secure.
If you are having problems acquiring, installing or using Proctorio for a VUSN exam, please contact the 24/7 Proctorio technical support by live chat https://chat.proctorio.com or by phone at 866-948-9248. Proctorio also offers a vast knowledgebase for common troubleshooting https://proctorio.com/support/hc/troubleshooting
If you have any other Brightspace issues once you are inside the exam, such as being disconnected from either the Internet or Brightspace, please contact your instructor first.
For general problems or issues you may have with Brightspace (e.g., you cannot log in, you cannot find the list of your courses, content displays improperly or not at all), contact VUSNIT.Support@vanderbilt.edu
Note: If you have started a support ticket with Proctorio and your issue is not resolved in a reasonable amount of time, please email VUSNIT.Support@vanderbilt.edu Please be sure to include: 1) the nature of your Proctorio problem, 2) where you are in the troubleshooting process, and 3) your support ticket number.